If your account is frozen, please contact our support team HERE to resolve the issue.
You should have received an email from our system or team explaining why your account has been frozen. If you’re unable to locate the notification, please reach out to support.
There are several reasons why your account may have been frozen, including but not limited to:
- Sending inauthentic shoes
- Suspicious activity
- Inappropriate behavior
- Violations of Community Guidelines
- Fraudulent activity
Important: If your account has been frozen due to repeated infractions or a ban, it will not be unfrozen.
If you have any questions or concerns about your account status, submit a request to our support team by clicking HERE, and they will assist you.