Once an offer for a trade is accepted, each member is given 72 hours to ship their shoes to our validation center. Once we receive the shoes, the validation process can take anywhere between 1-3 business days.
The total time of trades typically takes 7-10* total business days to complete fully.
Some may take slightly longer based on how far packages travel to and from our validation centers and any weather delay in the area. Feel at ease- you will receive notifications in the app at each significant step of the process!
If your trade has not shown any updates after 7-10 business days, you can submit a request to our support team, HERE.
Please be sure to include your Trade Number when submitting a request.
*Trades taking place over a holiday period may result in additional wait time.