At Tradeblock, we strive to ensure all shoes that have passed our validation process meet the rigorous standards our members hold us to.
While we strive to be perfect, if you believe you have received a shoe with a distinct defect or flaw that was not stated in the listing or mentioned in the validation process, please get in touch with our support team within seventy-two (72) hours of when the carrier indicated that the item was delivered.
You can submit questions or concerns via our Help Center using the “Submit a request” button at the top of the screen. When contacting our team, please include photos of the issue(s) on the box or shoes so that we can better assist you.
