TRADEBLOCK DISPUTE POLICIES
These Dispute Policies describe how Tradeblock handles different types of disputes that may arise with shipping, authentication and delivery. These Dispute Policies are subject to change at the sole discretion of Tradeblock and without notice to you or any user. Capitalized terms herein will have the same meaning as used in the Tradeblock Terms of Service (the “TOS”) available at https://marketing.tradeblock.us/article/terms-of-service . The following are common scenarios but are not intended to capture every possible dispute. Tradeblock reserves the right to take corrective action as it deems reasonable and at its sole discretion.
1. Non-Shipment of Accepted Offers. Items that are part of an Accepted Offer must be shipped within seventy-two (72) hours after the Offer is Accepted. In the event that you do not ship any of your items that are part of an Accepted Offer within seventy-two (72) hours, we reserve the right to cancel the transaction and if we do cancel the transaction, no refund will be granted for any applicable fees you’ve paid. We also reserve the right to charge you a penalty of up to $20 to cover the cost of shipping the other trader’s shoes back to them.
2. Authentication.
a. Disputing a Rejected Authentication or Quality Control (defined below) issue. When you have agreed to a trade with another user, you will send your item(s) to Tradeblock for authentication in accordance with the TOS. If Tradeblock’s validators reject your item for any reason, including: inability to confirm authenticity; incorrect item size; incorrect item model; or inaccurate condition of item, packaging or contents, you will not receive a refund and you will be charged shipping costs for shipping the other trade participant’s item(s). We reserve the right to cancel the transaction at that point.
a.1 Quality Control shall be defined as any item that does not meet Tradeblock's quality assurance standards, which shall be determined by Tradeblock at its sole discretion.
b. Disputing the Authenticity of Items Received. If you have received an item that you do not believe has been correctly authenticated, you can submit an “Authenticity Dispute” by visiting the Tradeblock Help Center and submitting a ticket. Authenticity Disputes must be submitted within seventy-two (72) hours of when the carrier indicates that the item was delivered. You must include with your Authenticity Dispute an explanation of why you believe the item was incorrectly authenticated and photos supporting your claim. If we agree that the evidence submitted supports the claim, Tradeblock, at its sole discretion, may provide restitution (which may be in the form of credits, refunds, or other consideration)
c. Disputing the Condition of Items Received. If you have received an item that you do not believe has been correctly validated, you can submit an “Quality Control Dispute” by visiting the Tradeblock Help Center and submitting a ticket. Quality Control Disputes must be submitted within seventy-two (72) hours of when the carrier indicates that the item was delivered. You must include with your Quality Control Dispute an explanation of why you believe the item was incorrectly validated and photos supporting your claim. If we agree that the evidence submitted supports the claim, Tradeblock, at its sole discretion, may provide restitution (which may be in the form of credits, refunds, or other consideration).
3. Delivery Discrepancies. When items are indicated as “delivered” by the carrier but the intended recipient reports either that the shipment was delivered missing expected contents or that the shipment was never actually received, the intended recipient must provide a notice of such discrepancy (a “Delivery Exception Notice”) to Tradeblock within seventy-two (72) hours of when shipping merchant indicated that the package was delivered by submitting a request via the Tradeblock Help Center (https://tradeblock.zendesk.com/hc/en-us). Upon receipt of a Delivery Exception Notice, Tradeblock will initiate the following process:
a. Tradeblock will confirm that the carrier’s system indicates that the applicable item has been delivered.
b. If Tradeblock confirms that the carrier’s system indicates that the applicable item was delivered to the address listed on the shipping label, Tradeblock will request additional information from the member in order to move forward with the Delivery Exception Notice.
c. If Tradeblock agrees that the evidence submitted supports the claim, Tradeblock, at its sole discretion, may provide restitution (which may be in the form of credits, refunds, or other consideration).