Policies & Other Important Information
- Regarding the Recent App Update
- Scheduled Maintenance - Tuesday 11/14/23
- New Product Update!
- Now available on desktop!
- Holiday Hours
- Contact Us
Public vs. Private Offers
- My private offer was also posted as a public offer, why?
- What is the difference between a Private and Public offer?
- What is a Private Offer?
- Do public offers expire?
- What is a Public Offer?
- Tradeblock Secure FAQs
- How to Ship
- After validation, when will my shoes ship?/ where are my shoes?
- Do I have to use the shipping label that Tradeblock provides or can I use my own label?
- What do I do if I forgot to pack something?/ What happens if I forgot to pack the accessories?
- Can I change my delivery address after I have already accepted the trade?
- How long do trades take to complete?
- Photo Guidelines for Your Closet:
- What comes with older shoes
- Trading restored shoes
- What items are removed during the validation process?
- Where can I find Member Review?
- Cash out history
- Cash, credits and the Tradeblock wallet
- How long does it take for the funds to transfer to my bank account after cashing out my Wallet?
Updates to the Block
- April 17th, 2023 Release 8.7.0
- March 27th, 2023 Release 8.6.0
- March 2nd, 2023 Release 8.5.0
- February 16th, 2023 Release 8.4.0
- January 30th, 2023 Release 8.3.0
- January 5th, 2023 Release 8.2.0
- Where can I find my messages?
- Why can’t I use emojis in my username?
- Trading Preferences
- Can I have more than one address on file?
- Email Verification
- Best Practices for Passwords
- Add a shoe to your closet!
- Add a shoe to your wishlist!
- Removing a shoe from your closet/wishlist
- Send your first offer!
About the Tradeblock Merch Store
- Tradeblock Merch Store Support
- Help, there’s an issue with my merchandise order!
- Can I return or exchange merchandise from the Tradeblock store?
- How long do items from the merch store take to ship?
About the Trade
- How did this shoe get in my wishlist/closet?
- Can’t find a shoe?
- Frequently Asked Questions
- Mold, mildew & other growth on shoes
- Why can't I download the Tradeblock app?
- What happens if my payment fails?
From Our Members
- Cancel Request
- What happens if I send the wrong shoe?
- Do you accept trades outside of the United States?
- What to do if your account is frozen:
- What if I receive a shoe in a condition I didn’t expect?
- How do I ship shoes that are listed with "No box"?
Promotions and Giveaways
- I completed the cards for this season, how can I claim the prize?
- December 2022 Top Trader Exclusive Giveaway
- November 2022 Trader Exclusive Giveaway