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  2. FAQs

FAQs

Trusted Trader

  • How is Trusted Trader eligibility determined based on issue percentages?
  • How many clean completed trades are needed to become a Trusted Trader after a reset?
  • How many clean completed trades are needed to become a Trusted Trader as a new user?
  • I’ve completed a lot of trades and still don’t have Trusted Trader status. What can I do?
  • Trusted Trader Two-Strike System
  • What happens if a Trusted Trader fails to ship their shoes, and I already shipped mine?
See all 8 articles

Account & General

  • Frequently Asked Questions
  • How can I request a shoe not available on Tradeblock
  • How do I manage my account settings?
  • What is Vacation Mode?
  • Can I set buy/sell and trading preferences?
  • How can I see my order history?
See all 24 articles

Order & Shipping Guidance

  • Can I cancel an order?
  • Where can I find my order number?
  • How long will it take to receive my shoes?
  • Can I change my delivery address after I have already accepted the ask, bid, or offer?
  • What happens if I ship the wrong shoe?
  • Can I change my address after the shoes have already been authenticated?
See all 12 articles

Community

  • How can I block or report a collector?
  • How can I message other collectors?